Privacy Policy

Effective date: October 2, 2025

Welcome to SURGI GENIUS (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit surgigeniusint.com or purchase surgical, dental, veterinary, and beauty instruments from our online store.

1. Information We Collect

We collect information to operate our website, provide customer support, process orders and payments, and improve our services. Types of information we collect include:

• Account & Contact Data: name, email address, phone number, billing and shipping addresses when you create an account or place an order.
• Payment Data: payment method details (handled securely by our payment processors — we do not store full payment card numbers on our servers).
• Usage Data: browsing behavior, pages visited, search queries, product views, IP address, device and browser data, and referrer information.
• Communications: customer support messages, emails, and order-related notifications.

2. How We Use Your Information

We use collected data for the following purposes:

• To process and fulfill orders, ship items, and provide after-sales support.
• To manage your account and provide customer service.
• To improve the site, product pages, and the shopping experience for surgical instruments and related categories.
• To send transactional emails (order confirmations, shipping notifications) and, if you opt-in, marketing emails about new products, deals and educational content.
• To detect and prevent fraud and unauthorized transactions.

3. Legal Bases for Processing (If applicable in your region)

If you are in the EU or applicable jurisdictions, we process personal data on the following legal bases: performance of a contract (orders), consent (marketing communications), compliance with legal obligations, and our legitimate interests (fraud prevention, site functionality, and improving products and services).

4. Cookies & Tracking

We use cookies, web beacons, and similar technologies to provide core site functionality, analyze site usage, and personalize content. You can manage cookie preferences via your browser or our Cookie Policy. Cookies we use include:

• Essential Cookies: necessary for cart, checkout and account login.
• Performance & Analytics: to understand traffic and improve product category pages (surgical, dental, beauty, veterinary).
• Marketing Cookies: used by third-party platforms for advertising and retargeting.

5. Third-Party Services

We use trusted third-party providers for payment processing, shipping, analytics, and marketing. These providers may have access to personal data strictly to perform services on our behalf. Our current providers include (examples): payment gateways, shipping carriers, and analytics platforms. Please note that third parties have their own privacy policies — we encourage you to review them.

6. Data Sharing & Disclosure

We do not sell your personal data. We may share data in the following situations:

• With service providers that help us operate the site or fulfill orders (payment processors, shipping partners).
• To comply with legal obligations, respond to legal requests, or protect our rights and users’ safety.
• In connection with a business transfer (sale, merger, reorganization) — users will be notified where required by law.

7. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention for order data is the period required by accounting and tax rules in the jurisdictions we operate.

8. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to certain processing. To exercise rights or opt out of marketing communications, contact us at info@surgigeniusint.com. If you are in the EU, you may lodge a complaint with your local data protection authority.

9. Security

We implement reasonable organizational, technical, and administrative safeguards to protect personal information. However, no system is completely secure — if you suspect a data breach, contact us immediately at info@surgigeniusint.com.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data of a child, please contact us to request deletion.

11. International Transfers

We may transfer data to servers or service providers outside your country. When we do, we apply appropriate safeguards required by law to ensure an adequate level of protection.

12. Changes to this Privacy Policy

We may update this policy from time to time. When we make significant changes, we will post an updated effective date at the top of this page and, if required, notify you by email.

13. Contact Us

If you have questions or requests about this policy or your personal data, contact:

SURGI GENIUS
Email: info@surgigeniusint.com
Phone: +92 320 5287006
Address: Gulshan Iqbal Park, Pasrur Road, Sialkot, Pakistan 51310

This policy covers visitors and customers of surgigeniusint.com and applies to data collected via the website and related services.