1. Return Eligibility

We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return within 14 days of delivery. To qualify, items must:

• Be unused, unopened, and in their original packaging.
• Include all accessories, manuals, and components.
• Be accompanied by proof of purchase (invoice or order number).

2. Return Process

To initiate a return, please email us at surgigeniusint@gmail.com with your order number, product details, and reason for return. Once your request is approved:

• We will provide return shipping instructions.
• You are responsible for return shipping costs unless the item is defective or incorrect.
• Returned items will be inspected before approval for refund.

3. Exceptions & Non-Returnable Items

For hygiene, safety, and compliance reasons, the following items are not eligible for return unless defective:

• Single-use or disposable instruments (e.g., syringes, needles, scalpels).
• Sterilized instruments once opened.
• Sharpened blades, scissors, or cutting tools that show use.
• Custom-made or personalized items.
• Items damaged by misuse, improper sterilization, or not following instructions.

4. Refund Timelines

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method.
• Please allow up to 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exchanges

If you received a defective or damaged product, we are happy to exchange it for the same item or a similar item of equal value. Please contact us within 7 days of delivery to arrange an exchange.

6. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

SURGI GENIUS
Email: surgigeniusint@gmail.com
Phone: +92 320 5287006
Address: Gulshan Iqbal Park, Pasrur Road, Sialkot, Pakistan 51310