1. Introduction

These Terms & Conditions govern your access to and use of the SURGI GENIUS website (surgigeniusint.com) and any purchases you make through our online store. By using our site or placing an order, you agree to be bound by these terms. We are a provider of surgical, dental, veterinary and beauty instruments.

2. Orders & Pricing

All orders placed through our site are subject to product availability and confirmation of the order price. We try to ensure that the product descriptions, specifications, and prices are accurate; however, errors may occur. We reserve the right to correct any errors and to refuse or cancel orders at our discretion, including after you have submitted an order and received a confirmation email.

Prices displayed on the website are in the currency specified on the checkout page and exclude applicable taxes and shipping charges unless otherwise stated. For bulk or institutional purchases, please use our Request a Quote / Bulk Orders option.

3. Payment

We accept payment methods listed at checkout (credit/debit card, bank transfer, or other payment gateways we provide). Payment must be received in full before we dispatch orders. Payment information is processed securely by our third-party payment service providers — we do not store full card details on our servers.

If payment is not authorized or fails, we will notify you and may cancel your order if payment is not completed within a reasonable timeframe.

4. Shipping & Delivery

Shipping times and costs vary by destination, product size and weight, and shipping method. We ship to addresses listed at checkout and may, at our discretion, refuse to ship to certain addresses or regions. Estimated delivery times are provided during checkout but are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or unforeseen events.

International customers are responsible for any import duties, taxes, or customs fees imposed by their country.

5. Returns & Refunds

Our Refund & Return Policy governs returns. In general, returns must be requested within the timeframe specified in our Refund & Return Policy, items must be returned in original condition, and certain items (e.g., sharpened blades, single-use instruments, or custom-made products) may not be eligible for return for safety and hygiene reasons unless faulty.

To initiate a return, contact our support team at info@surgigeniusint.com with your order number and reason for return. Refunds will be issued via the original payment method after we inspect the returned item and confirm eligibility.

6. Warranty & Product Use

We provide product warranties where indicated on product pages. Warranty coverage varies by manufacturer and product. We sell medical and veterinary instruments intended for professional use; customers must follow manufacturer instructions and applicable safety standards. We are not responsible for misuse, improper sterilization, or use of equipment outside of manufacturer guidance.

7. Intellectual Property

All content on our website — including text, images, logos, product photos, and design — is the property of SURGI GENIUS or used with permission. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, our liability to you for any loss or damage arising out of or relating to these Terms or your use of this site is limited to the amount you paid for the items that gave rise to the claim. We are not liable for indirect, incidental, special, or consequential losses, including lost profits, loss of business, or reputational damage.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Privacy

We process personal data in accordance with our Privacy Policy. By using our site, you consent to such processing and warrant that all data you provide is accurate.

10. Changes to Terms

We may update these Terms & Conditions from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by email. Continued use of the site after changes constitutes acceptance of the updated terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Pakistan. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan, unless otherwise agreed in writing.

12. Contact Us

If you have questions about these Terms, please contact us:

SURGI GENIUS
Email: info@surgigeniusint.com
Phone: +92 320 5287006
Address: Gulshan Iqbal Park, Pasrur Road, Sialkot, Pakistan 51310